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Keeping “IT” Real!

In certain circles the phrase “Keeping it real” loosely translates to being true to your roots and not pretending to be something you are not (for additional and more colorful interpretations see the...

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Brother, could you spare some CHANGE? (Managing Cultural Change)

In light of the current economic conditions, many IT Organizations are looking to IT Service Management initiatives as a way to increase organizational effectiveness, better understand and manage IT...

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Blarg 2 Dawt OH!

I knew I shouldn't have taken that left turn at Albuquerque... A little over a year ago I started a ITSM related blog called “ITSM for the Real World”. Like many blogs, I came out of the gate with a...

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#^@$!*% ITIL! (How to keep ITIL from becoming a 4 letter word in your...

Why oh why did did I let ITIL suck me in? It’s a story that’s been told a thousand times in a thousand places. It starts with with a sweet seduction often driven by beautiful images and conversations...

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It Takes an Idiot (and the rest of the Village) – The power of Community.

  In the last few weeks I have been thinking a lot about communities (IRL and Virtual) and how they are formed, how they are tested, how they react under stress, the good parts, the pretty faces we all...

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Does Siri Dream of Eclectic Tweets? (A dream for the future of IT and...

      As a young boy growing up in the 80′s I was blessed by having access to a plethora of creations by visionaries who wrote, directed, and created some of the most amazing pictures of the future....

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